FAQs

FAQs

Frequently

Asked

Question

  • What is your warranty policy on RHINOZ Ultra I & Ultra II (Mini) Lights?

    We provide a comprehensive 3 year warranty that includes repair or replacement. 

  • Do you install the RHINOZ Lights?

    We do not provide installation of the RHINOZ Lights. This would generally be completed by your electrical contractor. 

  • Do you provide training on setting up the DMX programming?

    We provide FREE technical support and telephone assistance. For simpler light setups, programming is often completed by the customer. For larger projects with multiple light zones and configurations, a local DMX specialist is often recommended. 

  • Do you provide or recommend the Light Layout?

    We often do provide this service with light orders, but, it recommended to always have your local architect review to ensure everything meets your specific needs and local code. 

  • What is the turnaround time once I place an order?

    Product can typically ship within 2 business days. 

  • Can these lights be used outdoors?

    The Ultra I is an Indoor Light. The Ultra II Mini is for Indoors AND OUTDOORS, and is water resistant (not waterproof).

  • What safety certification do these lights have?

    They are IL, cUL, and CE certified. Many ligths build oversees simply are not certified and insurance carriers are increasingly looking for certified lights to be used in buildings. 

  • Do you offer volume discounts on order?

    Yes. We offer volume discount pricing on orders typically at quantities of 50/150/250 & 1000 units. 

  • What is the difference between the RHINOZ Ultra I & Ultra II?

    They both offer most of the same features, but the primary differences is the Ultra I is for ceilings typically 12-24'H and the Ultra II Mini is for ceilings 8-12'H. The Ultra I is also 277V and the Ultra II Mini is a 12V light. 

  • Where can I go to see the RHINOZ Lights in action?

    Contact our sales team and we will see if we have anyone in your area that you can go onsite and experience them. You can always come to our factory in Florida to see a demonstration of them as well. 

  • Can RHINOZ Lights be used internationally?

    Yes. Our lights can be wired to meet all international voltage requirements. 

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